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1. Contact Center as a Service (CCaaS)

CCaaS stands for ‘contact center as a service’ and is defined by call center software that is hosted (or built natively) in the cloud instead of hosted on-premises. CCaaS providers maintain and develop the software (hence “as a service”), which allows call centers to focus on using the software to provide better customer experiences. The primary purpose of CCaaS software is intelligently routing contacts from all communication channels, sometimes referred to as “skills-based routing”.

Contact Center as a Service (CcaaS) means that the software itself operates in the cloud without on-premise hardware to manage. True CCaaS solutions are cloud native – meaning they were developed to be run in the cloud, take advantage of modern microservice technologies, have elastic scalability, are architected to empower users to adapt to rapidly changing market conditions and more.

2. Unified Communication as a Service (UCaaS)

Unified communications as a service (UCaaS) is a cloud-delivered unified communications model that supports six communications functions:

Enterprise telephony
Meetings (audio/video/web conferencing)
Unified messaging
Instant messaging and presence (personal and team)
Mobility
Communications-enabled business processes

3. Secure Access Service Edge (SASE)

Secure access service edge, or SASE (pronounced “sassy”), allows organizations to apply secure access no matter where their users, applications or devices are located.

SASE combines the software-defined wide area networks (SD-WAN) with integrated security (embracing the features of CASB, firewalls, VPNs, etc.) into a single cloud-based service offering. SASE shifts the security focus away from the data center, and over to the identity of the user or device seeking access at the edge of the network.

SASE is a cloud-based approach to securing a WAN. Instead of having the network centered around the organization’s central private data center, SASE puts the cloud at the center of the network.

This is particularly significant as organizations shift to software-as-a-service (SaaS) and other cloud-native applications. The network perimeter is expanding to encompass practically anywhere a network user is located. SASE can be used to secure a single, isolated user by putting security agents on his or her device.

4. Desktop as a Service (DaaS)

Help power your remote workforce with DaaS.

DaaS Use Cases Include:

Replacing individual physical desktops and laptops including high performance workstations with secure, responsive virtual desktop.
Delivering virtual applications in the same manner as Software-as-a-Service (SaaS).
Delivering secure desktops and apps for temporary workers or contractors for a fixed time period.
Delivering secure desktops for specific industries like healthcare, public sector, fintech, and more.

Solutions Providers offer colocation, cloud and managed services, data protection and professional services. Highly certified solution architects will work with you to architect a solution that addresses your business challenges while also retaining the flexibility to change and evolve as your business demands shift.

Flexential’s new Desktop-as-a-Service (DaaS) is a turnkey solution which allows enterprises to instantly access virtual desktops that provide enterprise-class connectivity, security and performance to deliver the equivalent of an in-office desktop experience, enabling workers to access workspaces and applications from any device, at any time, from anywhere.