Jon LincolnFeb 191 minThe 6 Most Critical 2020 Contact Center TrendsBy Catherine DeStasio | February 13, 2020 Great contact center leaders know reacting in the moment isn’t enough to create customer experienc...
Jon LincolnJan 261 minContact Center as a Service (CCaaS) for Federal, State & Local governmentProvide better service and improve fiscal responsibility Government contact centers now have a clear path to the cloud that meets federal...
Jon LincolnNov 25, 20191 minNICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service
