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Jon Lincoln
  • Feb 19, 2020
  • 1 min

The 6 Most Critical 2020 Contact Center TrendsBy

Catherine DeStasio | February 13, 2020 Great contact center leaders know reacting in the moment isn’t enough to create customer experienc...

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Jon Lincoln
  • Jan 26, 2020
  • 1 min

Contact Center as a Service (CCaaS) for Federal, State & Local government

Provide better service and improve fiscal responsibility Government contact centers now have a clear path to the cloud that meets federal...

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Jon Lincoln
  • Nov 26, 2019
  • 1 min

What is Contact Center as a Service CCaaS?

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Jon Lincoln
  • Nov 25, 2019
  • 1 min

NICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service

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Jon Lincoln
  • Nov 25, 2019
  • 1 min

10 things successful Information Technology projects have in common

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