Jon LincolnFeb 19, 20201 minThe 6 Most Critical 2020 Contact Center TrendsBy Catherine DeStasio | February 13, 2020 Great contact center leaders know reacting in the moment isn’t enough to create customer...
Jon LincolnJan 26, 20201 minContact Center as a Service (CCaaS) for Federal, State & Local governmentProvide better service and improve fiscal responsibility Government contact centers now have a clear path to the cloud that meets...
Jon LincolnNov 25, 20191 minWhat is Contact Center as a Service CCaaS?Contact Center as a Service (CCaS) Contact Center as a Service (CCaS) is a framework for contact center infrastructure management that...
Jon LincolnNov 25, 20191 minNICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a ServiceNICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America NICE inContact named a Leader...
Jon LincolnNov 25, 20191 min10 things successful Information Technology projects have in common1. They have a clear vision and communicate the vision to the entire team. 2. They understand and communicate project budgets and...